IT Support Analyst


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2022-03-21 09:11:381970-01-01 Picture More
Job Type Permanent
Location London/50% remote
Area City of London, UKDocklands, UKGreater London, UKRemote/WFH, UK City of London UK London/50% remote
Sector Information Technology - Support
Salary £35,000-£40,000
Currency GBP
Start Date ASAP
Advertiser Business Services
Job Ref 38137
Job Views 321
Description
Are you a self-motivated, hard-working, and organised IT Support Analyst who is looking for more responsibility and autonomy?
We have an excellent opportunity for someone who is looking for career progression. This role requires a methodical problem-solving mindset, you will be working in a small team of 4 acting as an escalation point for 1st / 2nd line team members.
You will have a high degree of professionalism and end-user satisfaction and work well with others but also be capable of performing day to day tasks without supervision when working remotely (every other week).
Technologies
  • Microsoft Office 2016 / 365 (essential)
  • Citrix technologies (advantageous)
  • iManage, BigHand, Peppermint (advantageous)
  • Microsoft Azure, Intune
  • Administration level knowledge of Windows Active Directory, Group Policy, MsTeams, OneDrive / SharePoint, Citrix Director
Duties
  • Ensuring that all tickets assigned to yourself are logged within the IT helpdesk system are regularly updated, and completed before their due date.
  • Liaise and escalate tickets to our hosting center suppliers as well as other suppliers
  • Assist with other duties within the IT team as assigned by the IT Team Supervisor
Shifts: 1 week per shift
  • 6am-2pm (Remote)
  • 9am - 5pm (In Office)
  • 12pm - 8pm (Remote)
The clients relative size combined with tight lines of communication makes them extremely agile and able to respond quickly and efficiently
If you would be interested in joining a reputable and growing firm, please get in touch.
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