2nd Line Desktop Field Engineer

2022-06-22 08:22:582022-09-19 Picture More
Job Type Permanent
Location Bristol
Area Bristol, UK Bristol UK Bristol
Sector Information Technology - Support
Salary £32,000-35,000 + car allowance
Currency GBP
Start Date
Advertiser Business Services
Telephone 01273 808822
Job Ref 38293
Job Views 106
Description

 

2nd Line Desktop Field Engineer

If you are a quick thinking and energetic person looking for a new challenge with lots of autonomy, this role could be for you…

About you

You will have a strong technical understanding of networking, infrastructure and application. Responsible for providing technical support and act as the first line escalation to the regional IT Technical support team.

Your Responsibilities

  • Working alongside third line support including, monitoring, troubleshooting and improving service delivery.
  • Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes
  • Involved in desktop and laptop build process.
  • Review the audio visual function and provide support and improvements.

You will act as the sole Engineer in the Bristol offices, also covering other smaller sites across the Southwest of England.

Technical skills required

  • Office 365
  • Microsoft Active Directory administration
  • Exchange administration
  • Advanced knowledge of iOS and Android devices & Microsoft InTune MDM
  • Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items
  • Citrix 7.x
  • Windows 10 Desktop
  • SCCM

On top of the basic pay, you will receive £4500 car allowance, and all petrol/travel expenses paid.  

All travel expenses will be covered - driving license and own car is essential for this role.

Salary: £32,000 - 35,000 depending on experience

Location – 5 days onsite (Bristol) Potential to go down to 1 day remote

This firm has a fantastic benefits package and offers great progression within the company as well as annual salary reviews.

This role may suit candidates, who hold the following job titles: Desktop Engineer, Field Engineer, Support Analyst, Senior Service Desk Analyst, Technical Support Engineer

Environment: Office 365, Windows 10, AD, Citrix, ITIL framework

 

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