2nd Line Desktop Field Engineer

2022-06-22 08:22:582022-09-19 Picture More
Job Type Permanent
Location Bristol
Area Bristol, UK Bristol UK Bristol
Sector Information Technology - Support
Salary £32,000-35,000 + car allowance
Currency GBP
Start Date
Advertiser Business Services
Telephone 01273 808822
Job Ref 38293
Job Views 106


2nd Line Desktop Field Engineer

If you are a quick thinking and energetic person looking for a new challenge with lots of autonomy, this role could be for you…

About you

You will have a strong technical understanding of networking, infrastructure and application. Responsible for providing technical support and act as the first line escalation to the regional IT Technical support team.

Your Responsibilities

  • Working alongside third line support including, monitoring, troubleshooting and improving service delivery.
  • Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes
  • Involved in desktop and laptop build process.
  • Review the audio visual function and provide support and improvements.

You will act as the sole Engineer in the Bristol offices, also covering other smaller sites across the Southwest of England.

Technical skills required

  • Office 365
  • Microsoft Active Directory administration
  • Exchange administration
  • Advanced knowledge of iOS and Android devices & Microsoft InTune MDM
  • Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items
  • Citrix 7.x
  • Windows 10 Desktop
  • SCCM

On top of the basic pay, you will receive £4500 car allowance, and all petrol/travel expenses paid.  

All travel expenses will be covered - driving license and own car is essential for this role.

Salary: £32,000 - 35,000 depending on experience

Location – 5 days onsite (Bristol) Potential to go down to 1 day remote

This firm has a fantastic benefits package and offers great progression within the company as well as annual salary reviews.

This role may suit candidates, who hold the following job titles: Desktop Engineer, Field Engineer, Support Analyst, Senior Service Desk Analyst, Technical Support Engineer

Environment: Office 365, Windows 10, AD, Citrix, ITIL framework


Apply Later
Sign in
Similar Jobs
  • Deskside Support Analyst
    UK, London, City of London

    Deskside Support Analyst

    We are currently working with a leading global law firm based in central London who are seeking a highly motivated technical support specialist to join their team. You will be responsible for providing 2nd line/deskside support for all technology systems and...

  • IT Trainer
    UK, Midlands, Birmingham

    IT Trainer

    Global Law Firm

    Working as part of a professional training team, you will be providing high-level IT training and support for the needs of the business, including remote e-learni...

  • AV Technician
    UK, London, City of London
    £37,000 - £41,000

    Our client is a well-known law firm that offers outstanding services and expertise to the various sectors that they operate in. They are innovators and are driven by their core values that shape the way they do business with clients across different jurisdictions...

Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details