Senior IT Service Desk Technician
| Job Type | Permanent |
| Location | London |
| Area | City of London, UK |
| Sector | Information Technology - Support |
| Salary | £46,500 + £5,600 allowance |
| Currency | GBP |
| Start Date | Asap |
| Advertiser | Business Services |
| Job Ref | 44080 |
- Description
Senior IT Service Desk Analyst
Ready to Step Up?
Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery.
This isn’t just another service desk job:
• You’ll be the go-to escalation point, tackling complex tickets and ensuring smooth triage.
• Enjoy a 50/50 WFH and office rota – one week in the office, one week from home.
• Benefit from on-call allowance (£5,600 on top of £46,500 base salary).
The role:
As part of a tight-knit global team, you’ll handle escalations, support deskside and application issues (including iManage), and ensure seamless handovers from project initiatives. You’ll document knowledge, coach 1st/2nd line colleagues, and act as a bridge between project teams and support – a true senior point of contact.
- Experience
What we’re looking for:
• 4+ years’ Service Desk experience (legal sector or professional services is essential)
• Strong technical skills across the Microsoft stack.
• ITIL Foundation (or working towards).
• Confidence, communication skills, and a people-first mindset to match your technical know-how.Why join?
You’ll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance to step into a senior role where your technical expertise and leadership will really shine.