IT Service Management Analyst
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| Job Type | Permanent |
| Location | London / 50% Remote |
| Area | City of London, UKDocklands, UKWest End, UKGreater London, UK |
| Sector | Information Technology - Service Management (ITIL) |
| Salary | £55-65k |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Business Services |
| Job Ref | 37973s |
| Job Views | 57 |
- Description
- Our client is a top global law firm based in central London and they are looking for someone who has extensive IT Service Management experience within a law firm/partnership structure or similar professional services environment.
Our client is looking for a proactive and self-motivated, hard-working, and organised IT Service Management Analyst to govern all IT staff on their adherence to Service Management policies and processes. The role is expected to ensure that Service Management processes are documented, maintained & published to all relevant parties.
Attributes/Skills Required
- Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework.
- Experience chairing service and problem review meetings
- Proven experience in Incident & Problem Management, Major Incident & BCP, Change Management, Asset Management, Capacity Management, Event Management, Service Reporting & Governance, and Procurement.
- Experience in dealing with third-party suppliers.
- Experience in preparing documentation and guidance for others.
- Experience with ServiceNow
Salary: £55k-£65k depending on experience.
Location: 100% remote
(Following the relaxation of government advice, will revert to 50/50 split over the course of a month)