2nd Line Engineer

2021-11-01 17:30:402021-12-23 Picture More
Job Type Permanent
Location London
Area on London
Sector Information Technology - Service Delivery
Salary £32,000-35,000
Currency GBP
Start Date ASAP
Advertiser Business Services
Job Ref 37903
Job Views 51
Description
Our client is a well-known professional services firm operating their main office in the heart of London with multiple offices located around the UK. They pride themselves on their exceptional market-leading research, expert advice and services they offer.
They are now looking for an enthusiastic Technical Support Engineer to join the IT Technical Support team to provide assistance with support incidents and requests, deal with escalations and to demonstrate some project management experience.
Key Responsibilities:
  • Ensure the resolution of all IT and service requests within agreed Service Level Agreement (SLA)
  • Management of difficult situations with the business in a timely fashion
  • Follow the agreed ITIL processes and procedures
  • Providing 3rd line support including, monitoring, troubleshooting and improving service delivery
  • End-to-end ownership and accurate ticket logging of all incidents and service requests, where necessary.
Personal skills:
  • Ability to work well under pressure
  • Excellent customer service skills
  • Uses initiative with a positive and can do attitude
  • Highly motivated to succeed
  • Maintaining good working relationships with all members of IT and the business
Technical skills:
  • Office 365 - advanced
  • Microsoft Active Directory administration
  • Exchange
  • Knowledge of networking concepts
  • Citrix
  • SCCM
Reporting to End User Support and Customer Relationship Manager. Working 37.5 hours a week Monday to Friday.
If this sounds of interest, hit APPLY now!
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