Deskside Support Analyst

Deskside Support Analyst

• Location: Manchester


• Salary: £28,000 - £35,000


• Fully onsite role (5 days per week)

Are you a hands-on IT support professional who enjoys solving problems face-to-face and delivering a first-class service to end users?

In this highly rewarding role at a leading global law firm in Manchester, you will be providing 2^nd line deskside support across hardware, software and meeting rooms.

Responsibilities:

• Providing deskside support to users across hardware, software and collaboration platforms


• Acting as a point of triage for escalated incidents and ensuring issues are investigated correctly


• Supporting laptop, mobile device and hardware provisioning


• Troubleshooting AV and meeting room technology


• Managing service requests and incidents through the ITSM


• Supporting Microsoft 365, Teams, Zoom and other collaboration tools


• Assisting with user onboarding and technology adoption


• Working closely with senior analysts and other IT teams to resolve complex issues

We are looking for someone who can demonstrate:

• Previous IT support experience within a professional services environment


• Experience supporting hardware, laptops, mobile devices and AV technology


• Excellent communication skills and the ability to work with users at all levels


• Strong troubleshooting and problem-solving ability


• A proactive and customer-focused approach to support

If you are looking to take the next step in your IT support career within a professional services environment, we would love to hear from you.

Apply now to find out more about this opportunity and how your experience could make an impact.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.