Service Delivery Manager

2020-03-04 17:18:252020-04-17 Picture More
Job Type Fixed-Term Contract
Location St.Paul's
Area City of London, UK St.Paul's
Sector Information Technology - ManagementInformation Technology - Service DeliveryInformation Technology - Service Management (ITIL)
Salary £50,000
Currency GBP
Start Date ASAP
Advertiser Internal Consultant
Job Ref 36992
Job Views 270
Description
Are you an experienced manager with a vast knowledge in a range of technologies?

Picture More are working with a specialist asset management organisation looking to hire a Service Delivery Manager with a broad technical knowledge. You’ll be responsible for leading and guiding a team of technical staff at all different levels. You’ll have a high level of management experience with great communication skills, acting as the conduit for onward technical escalation.
 
About the role
As the escalation point for staff for all IT support matters, you will be required to ensure performance of desk in line with agreed SLAs and coordinating ticket escalation between desk and internal technical resolver groups. You’ll have prior experience of working within an agile development environment, additionally, a good understanding of ITIL practices.
 
What’s in it for you?
Building business and customer relations and managing third party providers. Providing quality service to customers and taking a positive approach to being challenged. Working in a competitive market with the opportunity to utilise your management skills.
 
Please be aware, this role is a 12 month fixed term contract.
 
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