IT Helpdesk Team Leader

2020-02-28 16:05:162020-04-12 Picture More
Job Type Permanent
Area City of London, UK
Sector Information Technology - SupportInformation Technology - Management
Salary £40,000-45,000
Currency GBP
Start Date ASAP - 3 months notice period
Advertiser Internal Consultant
Job Ref 36935
Job Views 370
Looking to progress your IT career within a leadership role in a growing company?
Picture More are working with a top tier management consulting company based in London looking to hire for a key role within the IT leadership group. As a Help Desk Team Leader you’ll be responsible for the quality of first line support whilst developing the current working practices of the team. Coaching and mentoring your team to improve consistency of service for 200+ users.

About the role
With a significant ‘hand on’ element to the role, you’ll be expected to deal directly with help desk calls whilst effectively leading your team. The role also involves regular visits to all of their UK and international offices providing technical assistance and support for incoming queries related to computer systems, software and hardware.

What’s in it for you?
You’ll be responsible for implementing a new help desk system and improving the help desk metrics around response, fix rates and customer satisfaction.  In addition, putting the help desk onto an enterprise footing that befits a growing pan-European business and in line with ITIL service desk principles.
Do you have excellent problem-solving skills with the ability to work within a changing environment?
Does this role tick all your boxes? Hit 'Apply'
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