IT Application Support Analyst
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| Job Type | Permanent |
| Location | City |
| Area | City of London, UK |
| Sector | Information Technology - Support |
| Salary | £35,000 - £42,000 |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Business Services |
| Job Ref | 37251 |
| Job Views | 372 |
- Description
- IT Application Support Analyst
Fantastic opportunity to join a successful team in an IT Application Support Analyst role, with scope to grow and learn. The right attitude and willingness to learn will be key.
Remote working until early 2021, may require occasional visits to London offices when required and following guidelines.
The Applications Support Analyst role includes dealing with 3rd line incidents, requests and problems. Leveraging cloud services where possible, the configuration of the clients applications, and the desktop environment provide the basis on which the firm works.
This is a critical role that requires candidates with an advanced troubleshooting skill set and an understanding of applications end to end.
Technical skills required;
- Windows 10, Microsoft Office 2016 and 365
- Windows Desktop Operating Systems and Windows Server knowledge (Windows 10, Server 2008 and above)
- Strong experience in Microsoft Exchange, Active Directory, Citrix, Desktop provisioning.
- Application Configuration, upgrading, support and packaging via SCCM
Understanding of:
- PowerShell Scripting
- ITIL or certification
- Microsoft SQL Databases, Azure, Group Policy, Citrix Desktops, ServiceNow
- Microsoft Cloud Services: SharePoint Online, Teams, Azure, etc
- Basic Legal application support experience. Rekoop, BigHand, Norwel, DMS, PMS, NetDocuments, Tikit TMS
- Demonstrates confidence in dealing with all levels of the firm, including executive management levels.
- Strong experience working in a similar role, preferably within the legal sector, with a similar team size
- Strong technical, analytical and problem-solving skills with the ability to extract relevant information quickly and effectively.
- Experience of working in a fast-paced office environment, with the ability to work under pressure and manage multiple tasks at any one time
Hours: A standard working day is 8 hours (including 1-hour lunch break) shift rota hours are between 08:00 to 19:00
Reporting into: IT Applications Lead