Service Management Analyst (Major Incident & Problem)
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| Job Type | Permanent |
| Location | Canary Wharf |
| Area | Docklands, UK |
| Sector | Information Technology - Service Management (ITIL) |
| Salary | £45,000 |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Business Services |
| Telephone | 01273808822 |
| Job Ref | 14538 |
| Job Views | 87 |
- Description
- A leading firm is looking for a Service Management Analyst! This role is based within a team which are responsible for the major incident, problem management, change management and vendor management processes. A vital role that provides the link between the technical and Information Technology Services teams.
Key Responsibilities
· Responsible for making sure all major incidents and problems are managed
· Managing the overall change management process
· Working with service owners to manage the vendor relationship
· Ensuring that you maintain a subject matter expert on the Service Management tool (Service Now), as well as continually enhancing the tool
· Producing management information
· Accountable for the Service Management Teams involvement in the research and deployment planning for IT Projects and activities
· Accountable for the successful implementation of a working support model for each of the new services in the production environment
· Ensuring all documentation pertaining to the deployment of new projects/services is correct and is handed over to the operational teams to be maintained
Ideal Candidate:
- ITIL certified
- Good educational background: Degree educated/ ‘A’ levels