Service Management Analyst (Major Incident & Problem)


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2019-04-04 14:52:551970-01-01Picture More
Job Type Permanent
Location Canary Wharf
Area Docklands, UK Canary Wharf
Sector Information Technology - Service Management (ITIL)
Salary £45,000
Start Date ASAP
Telephone 01273808822
Job Ref 14538
Job Views 87
Description
A leading firm is looking for a Service Management Analyst! This role is based within a team which are responsible for the major incident, problem management, change management and vendor management processes. A vital role that provides the link between the technical and Information Technology Services teams.

Key Responsibilities
·         Responsible for making sure all major incidents and problems are managed
·         Managing the overall change management process
·         Working with service owners to manage the vendor relationship
·         Ensuring that you maintain a subject matter expert on the Service Management tool (Service Now), as well as continually enhancing the tool
·         Producing management information
·         Accountable for the Service Management Teams involvement in the research and deployment planning for IT Projects and activities
·         Accountable for the successful implementation of a working support model for each of the new services in the production environment
·         Ensuring all documentation pertaining to the deployment of new projects/services is correct and is handed over to the operational teams to be maintained
 
Ideal Candidate:
-          ITIL certified
-          Good educational background: Degree educated/ ‘A’ levels
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