Junior Service Desk Analyst
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| Job Type | Permanent |
| Location | Central London |
| Area | City of London, UKGreater London, UK |
| Sector | Information Technology - Support |
| Salary | £25,000 - £28,000 |
| Currency | GBP |
| Start Date | ASAP/ 4 weeks' notice max |
| Advertiser | Business Services |
| Telephone | 01273808822 |
| Job Ref | 14511 |
| Job Views | 152 |
- Description
- International law firm in central London is looking for a customer-focused junior service desk analyst with excellent communication skills to join their team. The team delivers support in an efficient, positive, helpful and enthusiastic manner an excellent customer experience is their goal.
You will need to have at least 6 months' IT Help Desk support experience.
Your duties and responsibilities will be:
- Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
- Providing remote technical support for computer applications and hardware
- Owning call resolution from first contact through to customer satisfaction.
- Ensuring all calls that cannot be resolved first line are escalated in accordance with the agreed procedures, ensuring that service levels are maintained.
- Ensuring that customers are kept aware of progress on their issues.
- Proactive management of inbound and in progress work, including timely internal escalation, and early flagging of any issues
- Ensuring that all administrative procedures are followed and maintained at all times, thus ensuring the smooth running of the department.
- Any other ad hoc duties as may be required.
The 4.00pm to midnight shift (on a rota basis) may be worked from home, and you will be entitled to an anti-social hours allowance for each evening shift worked.