Service Management Analyst (ITIL Change)


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2019-02-19 10:20:141970-01-01Picture More
Job Type Permanent
Location City of London
Area City, UKGreater London, UK City of London
Sector Information Technology - Service Delivery
Salary £45,000
Start Date ASAP/ up to 3 months notice period
Telephone 01273808822
Job Ref 14458
Job Views 176
Description
Picture More are currently working with an established law firm based in London to find a talented change analyst.

Your main role will be to facilitate the management and implementations within the company, ensuring changes are smooth and effective allowing for minimal impact on business. You will act as the primary point of contact for all drive change, service transition and release management roles within the company. Assist with a variety of projects while adhering to change related KPIs.

Essential roles;
• Chair TAB and CAB meetings
• Change management tasks within the business
• Carry out secondary responsibilities for problem management
• Carry out secondary responsibilities for incident management and major incident management
• Work closely with service manager to implement continuous service improvements
• Document post implementation reviews

Essential skills required;
• 18 months – 2 years’ experience within change
• Practical experience of working within an ITIL aligned Change Management environment
• ITIL Foundation V3 certification
• Legal experience would be a distinct advantage but professional services is welcomed
• Demonstrative ability to think ahead, to prioritise and to organise resources and workloads
• Ability to solve a range of difficult problems relating to issues which are expected to arise regularly within the Service Management stream
 
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