Technical Services Analyst

This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2018-10-11 14:14:271970-01-01Picture More
Job Type Permanent
Area City, UK
Sector Information Technology - Infrastructure
Salary competitive
Start Date
Telephone 01273 80 88 22
Job Ref 14223
Job Views 106

The Role

The Technical Services Analyst will be responsible for the day-to-day management, support and maintenance of elements of the firm’s global IT systems and infrastructure.The main focus of this role is to ensure that the firm's infrastructure is available to our end users and maintained in a controlled and consistent manner following the appropriate change management process.Other duties involve investigating and resolving escalated incidents in a timely fashion and assisting with skills transfer across all teams.The Technical Services Analyst will work with other colleagues to ensure that systems and services are developed and delivered to improve the end-user experience, result in improved and enhanced functionality, offer greater options for mobility and are delivered with minimal disruption to the firm.

Duties and responsibilities

·Maintain and support key systems and services including servers, storage, laptop, desktop, tablets, and mobile devices as well as all user software including Office, Document production tools, time management etc.

·Provide in-depth expertise in a number of key business application areas – see technical section below for details.

·Provide 3rd line support to the Service Desk for our full software portfolio liaising with 3rd party support vendors when necessary to provide a root cause fix.

·Providing out-of-hours cover for technical escalations, including weekends and bank holidays.

·Progress all calls in a timely fashion keeping the end users up to date at all times

·Take ownership of incidents and identify and address problem trends.

·Progress all incidents in a timely manner, keeping colleagues up-to-date at all times.

·Take ownership of security incidents and identify and address problem trends.

·Assess upgrades and alternative technologies for the firm's software, systems and infrastructure where necessary.

·Ensure that the firm's IT security policy is respected and enforced.

·Remain abreast of Operational technologies, systems & services and provide thought leadership in designated technology areas.

·Assist with maintaining key vendor relationships and tendering for new suppliers when necessary.

·Continually look to improve skills and performance.

·Produce, update and maintain system documentation for the firm's applications and systems.

·Work closely with all members of the IT department to provide a complete and cohesive IT service to our customers.

·Ensure all relevant administration is completed on time and to a high standard.

·Any other ad hoc duties as and when required.

Key skills and experience required

·Experience of working in an ITIL operational process environment and ideally ITIL certified at practitioner level or equivalent. Well-developed troubleshooting skills.

·Well-developed troubleshooting skills.

·Strong interpersonal and communication skills.

·A good understanding of working with the business to align IT solutions with business needs.

·Ability to work on own initiative and as part of a team.

·Professional manner with the ability to work under pressure and prioritise effectively.

·Dedicated and hard working.

Technical Skills

·Experience with configuring and troubleshooting Windows Server 2008/2012/2016.

·Active Directory management e.g. user account management, group policy management.

·Expertise with FileSite, WorkSite filing server and Idol indexing server.The candidate should have managed a global filesite environment and have knowledge of all the components and SQL infrastructure.

·In depth experience of installing and maintaining SQL 2005, SQL 2008 and SQL 2012. The candidate should have a minimum of 4 years’ experience working with these technologies and be able to demonstrate experience of best practice guides.

·Experience of managing, maintaining time recording systems (DTE / Timebuilder) and working with finance and third parties to resolve issues.

·In depth experience of mobile technology including smartphone and tablet selection, mobile device management suite (Airwatch and BUEM ), and standardisation of iOS, Android and Blackberry devices.

·Experience of managing, maintaining a secure print management solution including following me printing and cost capture.

·In depth experience of managing and deploying desktop images, applications, updates and patches via SCCM, WDS and WSUS.

·Experience of managing, maintaining and administering Exchange 2013.

Job TypeClear
Sign in
Similar Jobs
  • EUC Messaging Analyst (MS Exchange 2010-16)
    UK, London, City
    £400 per day

    A global, award winning law firm with 50+ international office are looking for an experienced EUC Messaging Analyst to join their Centre of Excellence EMEA team for a 6 month initial contract.   Responsibilities: Ensuring System management using industry standard software ...
  • IT Procurement Specialist
    UK, London, City
    Information Technology
    £40,000 - £50,000

    Picture More are currently looking for an IT Procurement Analyst with a minimum of 3 years’ experience to join a global law firm in London.   The firm is located in the heart of the city and offers 30 days annual leave with option to purchase more; private medical insurance for the empl...
  • Infrastructure Analyst
    UK, London, City
    £40,000 - £50,000

    Exciting opportunity for Infrastructure Analysts! One of the top accountancy firms in the UK is looking for an experienced infrastructure operations analyst to join their growing IT team based from their Bristol office. You should have a good experience with troubleshooting and problem solving i...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details