Service Desk Team Lead- London
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| Job Type | Permanent |
| Location | London |
| Area | City of London, UKDocklands, UKWest End, UKGreater London, UK |
| Sector | Information Technology - SupportInformation Technology - Management |
| Salary | 40,000-50,000 |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Business Services |
| Job Ref | 13971 |
| Job Views | 56 |
- Description
- Service Desk Team Leader- London
A fantastic opportunity has arisen to work for an exciting and forward thinking professional services organisation.
As the Service Desk Team Leader you will report into the IT Service Desk Manager and be accountable for the supervision of an onsite team of 15, along with all elements of day to day service management, including escalation, problem and workload management.
Operating in a sophisticated and complex technical environment, you will have primary responsibility for ensuring that the service provided to your customers by your team conforms with the agreed targets, processes, procedures and guidelines and is in line with the agreed Key Performance Indicators.
In order to be considered for this position, you MUST have previous experience of;
- Direct line management
- Building and developing good working relationships with the partners, global Technology teams
- Relationship management with external suppliers.
Practical experience
- Advanced knowledge of IT Support
- Understanding of SLAs and KPI’s.
- Handling all escalated complaints.
- Interpreting metrics.
- Excellent Microsoft Office skills.
- Windows operating systems.
- Internet Explorer and Exchange/0365.
- Basic networking IT Infrastructure and hardware.
- Capable of deputising for the IT Service Desk Manager.
- Experience of managing people and developing a team.
- Leadership and team building skills.
- Incident, problem and change management.
- Workload analysis.
- Documentation and report production
** An understanding of a legal practice and its business drivers and a Document management systems would be highly advantageous. **
Please apply with a CV clearly showing your technical and management experience.