Business Improvement Manager
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| Job Type | Contract |
| Location | City of London |
| Area | City of London, UK |
| Sector | Change Management/Business Change |
| Salary | £500 to £675 |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Business Services |
| Job Ref | 13877 |
| Job Views | 170 |
- Description
- Business Improvement Manager – Legal - 6 Month - Contract
Working for a high profile global professional services firm with an impressive status as one of the top 5 businesses in their sector.
Seeing an experienced Business Improvement Manager/ Process Improvement Manager working to ensure that the firm continues to optimise levels of innovation and efficiency in the way they deliver work for their clients.
Responsibilities:
· Work with the Business to identify opportunities for change where there is a strategic problem related to matter delivery or practice efficiency / performance and agree objectives for delivery
· Support the wider Continuous Improvement Team in shaping creative solutions for addressing identified improvement areas
· Work closely with cross functional colleagues (including: Business Managers and COOs) to:
· Understand the range of other initiatives and change projects being driven elsewhere in the firm and advise the Practice on how they may be impacted
· Deliver successful outcomes for customers and stakeholders in the global practice
· Identify improvement opportunities in business and legal processes, ways of working and behaviours, seeking alignment with complimentary or related initiatives as appropriate
· Where we have identified an opportunity to work with the practice to deliver change, support the lawyers in defining the problem and designing the solution(s):
· Develop a clear ‘as is’ picture of the way in which a particular matter type or element of a matter is currently run, producing analysis of historic matters to help pinpoint areas of inefficiency
· Develop a ‘to be’ picture, helping them to identify ways in which the process can be improved and discrete opportunities to (amongst other things) ensure quality, improve efficiency, enhance the client service and improve the work/life balance of the team
· Create a plan to pilot a new way of working based on the improvements identified with the matter team. Secure buy in from the practice to implement the pilot and measure the outcomes
· Actively project manage and monitor the success of the pilot and address issues and concerns as and when they arise, liaising with lawyers at all levels of seniority
· Report on the outcomes of the pilot and work with the practice to embed successful improvements into business as usual. Work with our project managers to ensure that improvements are adopted across the firm and build a solid business case which appeals to all the relevant constituencies
· Identify key metrics to demonstrate the impact of pilots and processes that have been adopted more widely. Work with the CI team and with Finance to build the appropriate reports
· Advise on how to maximise the business benefits, minimise the costs and optimise the results from introducing new or transforming/ improving existing processes, ways of working and behaviours
· Identify new market developments, techniques and innovations within process and change management that can benefit the team and the global firm
Experience/Skills Required
· Good working knowledge and experience of process improvement and change management methods and tools, e.g. stakeholder engagement, change impact assessments
· Significant experience of supporting the delivery of large scale, cross-functional business change within a world-class organisation
· Knowledge and experience of project management methodologies and tools
· Experience of professional service firms
Education / Qualification
Essential: A relevant degree (2:1 or higher)
Desirable: PRINCE2 or APM certification
· Lean Six Sigma certification
· NLP (Neuro Linguistic Programming)
Location – City of London
A rate of £500-£675 per day is offered
Picture More Ltd. is recruiting for this vacancy on behalf of the client. At times, due to the high volumes, we are not able to provide individual feedback on all applications