IT Service Desk Team Leader

This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

1970-01-01Picture More
Job Type PermanentContract
Area City, UKDocklands, UKWest End, UKGreater London, UK
Sector Information Technology - Support
Salary £45,000 - £50,000
Start Date
Job Ref 13644
Job Views 25
IT Service Desk Team Leader
Permanent - £50,000 per annum
Picture More are currently working with a law firm based in Central London to find an IT Service Desk Team Leader to lead a team of 2 Service Desk Analysts. This role is best suited for someone who is currently leading a Service Desk team within a law firm. The successful candidate must have an ITIL certification by the start date. This could be completed during notice period or already certified.
Roles & Responsibilities
  • Monitor the Service Desk function and ensure the team are performing at the highest level. This will include reviewing KPIs, SLAs and conducting weekly/monthly performance reviews. This would include review the teams first time fix percentage.
  • Provide 1st and 2nd line support to the firms staff members and be the escalation point for the team.
  • Proactively review ways to improve customer processes and support operations.
Person Specification
  • Previous experience in working within a law firm in a similar role.
  • Experience in leading a team successfully and conducting performance reviews
  • ITIL Foundation certified
  • Experience in supporting the MS Office Suite and Document Management Systems - ideally iManage.
Job TypeClear
Sign in
Similar Jobs
  • Desktop Support Team Lead - London
    Desktop Support Team Lead - London A fantastic opportunity has arisen to work for an exciting and forward thinking professional services organisation who are a leader in their field. As the Desktop Support Team Lead you will report into the IT Services Manager and be accountable for the supervis...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details